About Guts Casino Customer Service

Guts NZ treats Kiwi players the right way. We’re not just known for our fantastic online casino selection, including numerous live dealer games and the latest trailblazing slots. A-grade casino Guts customer service is also part of the deal. You can use our 24/7 live chat seven times a week to deal with any queries with a typical response time of 30 seconds.

Don’t forget about the detailed FAQ section, either. Our Help Centre has the answers to countless questions involving account details, withdrawals, deposits, promotions, and more. Stay with us for an exploration of all the Guts casino customer support options.

Guts Live Chat

Got a problem you need solving urgently? The Guts live chat is available 24/7 each day of the week. As mentioned, the typical response time is 30 seconds, so you’ll never have to wait too long for a query. It may take a little longer at particularly busy times or with some complex questions, but we always endeavour to get the job done quickly.

We may need a few personal details before you get access to the live chat. This is part of our strict Security Procedure, guaranteeing the safety of ourselves and our customers. Use the banner on the Help Centre homepage to access it.

Guts 24/7 Email Support

Don’t worry if you’d rather not use the live chat, as other Guts casino contact methods are available. We also offer a 24/7 email support service. This will take longer than the live chat, but most queries are answered within 30-60 minutes. If you have an in-depth question to ask, this could be your best option.

Customer Service

About The Guts Help Centre

Make sure you search through the various options at our Guts Help Centre, as most questions can be answered. We’ve covered all angles to give our customers the most information possible. You can find an overview of a few sections below:


The Account tab has everything you need to know about creating a Guts casino account and all the specifics relating to this. There are over 20 questions and answers here, as we leave no stone unturned.


Learning how deposits work is central to the online casino experience. At Guts, we’re on hand to walk you through the process. Use the Deposits tab for our available payment methods, minimum deposits, and other common FAQs. Your options include:

  • Visa
  • Mastercard
  • Neteller
  • Skrill
  • Paysafecard
  • Bank payout
  • Ecopayz
  • Trustly

Information on withdrawals is also key to enjoying online gambling, especially when you want to cash out. Our extensive Withdrawals tab shows you how to claim, the average processing time, and more.

Promotions & Bonuses

Everybody loves a casino bonus! We like to regularly treat our customers with various promotions. But we also want to teach you about the different types of bonuses to give the most information possible. Use the Promotions & Bonuses tab for a breakdown of how they work and typical terms & conditions.

Responsible Gaming

Responsible gambling is a fundamental part of our online casino. At Guts, we offer players several ways to control their habits. These include Reality Check, Deposit Limits, Time Out, and more. Head to the Responsible Gaming section of our Help Centre for more information.