Every regulated online casino requires you to complete a process called "Know Your Customer" (KYC) at some point. You might not be asked to complete the KYC check immediately after registration, but we may request it sometime during your journey with us.
When the time comes, you will receive a request from us to provide certain documentation like utility bills and identification. This process ensures that our players are who they claim to be. Just providing a selfie with a sign that says, "I'm a real person, I swear!" will not do the trick.
Simply follow these steps:
We will then review your documents and let you know whether they have been approved. Please remember to regularly check your email for any updates from us and to keep an eye on your spam folder.
Are you ready to get verified? Then click the button above. However, if you are still unsure about the process or want more information, then continue reading and get in touch with any questions you may have.
First and foremost, we want to make sure that we don't end up playing with an alien from outer space - that would be too much excitement!
But, seriously speaking, we conduct KYC for a number of reasons:
At the end of the day, the KYC process allows us to keep our platform safe for everyone and it protects you from playing alongside illegal users.
Failure to complete the KYC verification may lead to certain restrictions being placed on the account. These restrictions may include limits on deposits, withdrawals, and gaming activity. Additionally, in some cases, the account may be suspended until the KYC process is completed.
If your submitted documents are not approved, we will send you an email asking you to re-upload. Make sure that the type of document you are uploading matches the document you are required to upload.
If you have uploaded the correct documents and they are still not approved, here's what to check:
One last thing, if you're taking photos of your documents, avoid using zoom or poor lighting. This can cause the images to become grainy, which can make it tough for us to read.
If you've tried to verify your account and been unsuccessful, make sure the information in your account is accurate. If your first and last name, date of birth, and address don't match those on your ID document, the verification process won't work.
If all the information in your documentation matches and you are still having trouble with verification, or if you have questions or encounter problems while uploading your documents, please contact our customer support team through live chat or email.
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